FAQs
Where is your brand based?
Channay Apparel is proudly based in Accra, Ghana. Our designs reflect a fusion of African
heritage with global contemporary trends.
Do you have a physical store?
Yes we have 3 outlets in accra namely
- Accra Marriot hotel, Airport -Accra
- Ndabaningi Sithole Rd, Labone- Accra
- DT Plaza, Boundary road ,East Legon -Accra
Do you ship internationally?
Yes, we ship worldwide! Wherever you are, we’ll bring Channay Apparel to your doorstep.
What currencies do you accept?
We accept multiple currencies including Ghanaian Cedi (GHS), US Dollar (USD), British Pound
(GBP), and Euro (EUR). The currency is automatically adjusted based on your location.
What payment methods do you accept?
We accept Visa, Mastercard, PayPal, Mobile Money (MTN, Vodafone, AirtelTigo), and bank
transfers (within Ghana).
Can I change or cancel my order?
Orders can be changed or cancelled within 2 hours of placing them. Please contact us
immediately at info@channayapparel.com
Do I need to register to buy online?
Yes, to shop at Channay we recommend you register, as this will make it easier to track your
order and you will always be informed of our latest news
How long does delivery take?
- Within Ghana: 1–3 business days
- International: 4–10 business days, depending on your location
How much does shipping cost?
Shipping fees are calculated at checkout based on your location.
Will I have to pay customs duties?
Some countries may charge customs or import duties. These charges are the responsibility of the
customer.
How do I know what size to order?
Please refer to our [Size Guide] available on each product page. If you're unsure, feel free to
contact us with your measurements for personalized sizing advice.
Do you accept returns?
Yes. We accept returns within 7 days of delivery for unused and undamaged items. Please refer
to our Return Policy for details.
Do you offer exchanges?
Absolutely. If your item doesn't fit, you can exchange it for a different size or style.
How can I contact you?
You can email us at info@channayapparel.com or message us on Instagram [@channaygh]
Whatsapp number is +233595688790 Our team is available Monday–Saturday , 9am–5pm GMT.